PACS servers, medical data security, private cloud and device integration - designed, built and operated end to end. MedicalSrv is the healthcare brand of SrvIT, which has served business IT since 1996.
A medical practice should not need a separate supplier for every component. We build and run the whole chain - from the scanner to the radiologist reading from home.
Most enquiries we get come from clinics and imaging centres that already have someone, and something is not working. We have set out exactly what a handover looks like, how long it takes, and what happens when the previous provider will not cooperate.
A scanning day does not wait for a fault. So we design around three things: how many hours the practice can operate, how fast a study opens, and who exactly reached the data.
The repair itself took a day. The patient did not have to wait for it.
A patient came to collect a mammography study done the day before, expecting a disc. The burner at the centre was not working.
At the technician request we sent the study from the central server to another branch where the burner was working. At the same time, at her request, we sent her the results by a secure link in email.
She had her results straight away and drove to the other branch for the disc. The burner itself was replaced later the same day.
We do not quote before we have seen what is there. The survey itself gives you a useful picture even if you end up choosing someone else.
Half an hour. What exists today, what hurts, and where the practice is heading.
We map equipment, network, servers, backups and permissions, and hand you a written report.
A work plan with timelines, clear costs, and exactly what is and is not included.
Phased delivery that does not stop the practice, then ongoing operation with a named contact.
Every item here goes into the service agreement. If one of them does not suit you, say so at the proposal stage and we adjust it.
Anything that stops patient examinations is handled first, with a response time written into the agreement as a number.
Sample restores are actually performed on a fixed cycle, and you get the result in writing.
Storage on resources allocated to your practice, in a location agreed in advance.
At any point you can ask for and receive all documentation, permissions and credentials. Including on the day we part.
If you change provider we hand over the material and support the transition. It is in the agreement.
Licensing, hardware and labour are shown separately. No line we cannot explain.
The three questions every clinic owner asks before picking up the phone. They are answered here, in full.
Behind MedicalSrv stands SrvIT: managed IT, cyber security, cloud, backup, networking and telephony for Israeli businesses since 1996. Anything a practice needs beyond the clinical systems already exists there.
A short note about what the practice does and where you are stuck. We reply within one business day.